Terms of Service

Product: Ravela (the "Services")
Provider: 6th Sense Interactive LLC (doing business as "Ravela") ("Ravela," "we," "us," or "our")
Effective date: July 2, 2026
Last updated: July 2, 2026

1. Agreement to These Terms

These Terms of Service (the "Terms") are a binding legal contract between you and 6th Sense Interactive LLC (doing business as "Ravela"), a limited liability company organized under the laws of the State of New Jersey, United States, governing your access to and use of the Ravela websites, applications, APIs, and related services (collectively, the "Services").

By creating an account, clicking "I agree" (or a similar button), or otherwise accessing or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, you must not access or use the Services.

If you accept these Terms on behalf of a company or other legal entity (for example, your employer or a brand you represent), you represent and warrant that you have authority to bind that entity, and "you" and "your" refer to that entity.

PLEASE READ SECTION 22 (DISPUTE RESOLUTION) CAREFULLY. IT REQUIRES MOST DISPUTES TO BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION AND CONTAINS A CLASS-ACTION WAIVER. SECTION 22 AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO GO TO COURT AND TO HAVE A JURY TRIAL. YOU MAY OPT OUT OF ARBITRATION AS DESCRIBED IN SECTION 22.8.

2. Definitions

3. Eligibility and Age Requirements

The Services are intended for creators, brands, and businesses. To use them, you must meet the following requirements.

3.1 General minimum age. You must be at least 13 years old to create an Account or use the Services. The Services are not directed to, and we do not knowingly collect personal information from, children under 13. (This minimum reflects the minimum age for an Instagram account, which is required to use the core Services.)

3.2 Minors (13–17 / under the age of majority). If you are at least 13 but under 18 years of age, or under the age of majority where you live, you may use the Services only if: (a) a parent or legal guardian has reviewed and agrees to be bound by these Terms on your behalf; and (b) you use the Services under that parent's or guardian's supervision. The parent or guardian is responsible for your activity on the Services. We may require verification of consent and may suspend or terminate Accounts where we reasonably believe this Section is not satisfied.

3.3 Commerce and payouts require 18+. You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is greater) to: (a) enter into a paid Subscription as the billing party; or (b) use any Storefront, payment, or payout feature. This reflects requirements of our payment processor: Stripe's Connected Account Agreement independently requires connected account holders to meet a minimum age (generally 18, or the age of majority). We are not responsible for your inability to use payment features if you do not meet these requirements.

3.4 Compliance and sanctions. You may not use the Services if you are barred from doing so under applicable law, if you are located in, or are a resident or national of, a country or region subject to comprehensive sanctions, or if you are listed on any government list of prohibited or restricted parties. You represent that none of these apply to you.

4. Accounts, Workspaces, and Security

4.1 Registration. You agree to provide accurate, current, and complete information when you register and to keep it up to date.

4.2 Account security. You are responsible for safeguarding your credentials (and for enabling available security features such as multi-factor authentication) and for all activity that occurs under your Account, whether or not authorized by you. Notify us promptly at [email protected] if you suspect any unauthorized use. We are not liable for losses arising from unauthorized use of your Account that result from your failure to maintain security.

4.3 Workspaces and team members. A Workspace owner may invite team members and assign roles with different permission levels. The Workspace owner is responsible for its team members' compliance with these Terms and for managing their access. Access between roles is governed by the role-based permissions within the Services.

4.4 One person per Account. Account credentials are for a single individual and may not be shared, except that a Workspace may have multiple distinct member Accounts.

4.5 Usernames, slugs, and URLs. Workspace names, storefront and form slugs, sender aliases, link tokens, and similar identifiers and URLs are allocated at our reasonable discretion, and you acquire no ownership of, or exclusive right in, any of them. We may reclaim, change, release, or reassign any identifier or URL where we reasonably believe it is necessary or appropriate — for example, in response to trademark, impersonation, or abuse complaints, because of extended inactivity, or for technical, security, or legal reasons — and we will provide notice where practicable.

5. Description of the Services

The Services may include, depending on your plan and add-ons: a visual flow builder for comment-to-direct-message and other messaging automations; a unified inbox; contact management; hosted intake forms; raffles and other engagement tools; scheduled posting; creator storefronts for selling digital products with payment processing via Stripe; an email automation add-on; file and asset hosting and delivery (including shareable links and tracked links); analytics; and AI-assisted features. We may add, modify, or remove features at any time, as described in Section 21.

The Services depend on Connected Platforms and other third parties (see Sections 6 and 14). The Services are provided to you for your own legitimate business and creative purposes and not for resale except as expressly permitted.

6. Third-Party Platforms; No Affiliation with Meta/Instagram

6.1 Your platform accounts. To use core features, you connect one or more Connected Platform accounts (for example, an Instagram professional account). You authorize us to access and use those accounts, and data within them, as necessary to provide the Services and consistent with the permissions you grant. This includes performing actions on your Connected Platform accounts that you configure or initiate through the Services — for example, sending direct messages and replies, replying to comments, and publishing scheduled content — all of which are deemed actions taken by you.

6.2 You must comply with platform terms. Your use of any Connected Platform through the Services is also subject to that platform's own terms, policies, and developer/community guidelines — including, for Instagram, the Meta Platform Terms, Instagram Platform Policy, and applicable Meta messaging and community policies. You are solely responsible for complying with all Connected Platform terms. Your violation of a Connected Platform's terms may result in suspension of your Account under these Terms.

6.3 No affiliation or endorsement. Ravela is an independent product. We are not affiliated with, endorsed, sponsored by, or in any way officially connected with Meta Platforms, Inc., Instagram, or any other Connected Platform. "Instagram," "Meta," and related names and marks are trademarks of their respective owners and are used only to describe interoperability.

6.4 Platform changes and availability. Connected Platforms control their own APIs, policies, rate limits, and access, and may change, restrict, suspend, or terminate them at any time, with or without notice. Such changes may degrade, interrupt, or disable some or all of the Services, and may affect data we can access or actions we can perform. We are not responsible or liable for any Connected Platform's acts, omissions, outages, policy changes, or termination of access, and these events do not entitle you to any refund except as expressly stated in Section 13.

6.5 Messaging window and platform rules. Connected Platforms impose technical and policy constraints on automated messaging (for example, messaging windows, rate limits, and content restrictions). The Services are designed to operate within Instagram's messaging window and rate limits, but you remain responsible for using the Services in compliance with those constraints and for the messages you choose to send.

6.6 Platform enforcement and your account standing. Connected Platforms may, in their discretion, flag, restrict, suspend, rate-limit, or terminate your Connected Platform account, remove your content, or reduce its reach — including based on your use of automation, your messaging volume or content, or alleged violations of their policies. You use automation features at your own risk with respect to your Connected Platform accounts. We do not promise that use of the Services will not result in Connected Platform enforcement action, and we are not responsible or liable for any such action or for any resulting loss of your platform account, content, followers, reach, or revenue. We may pause your automations, disconnect a Connected Platform account, or modify or disable features where we reasonably believe it is necessary to comply with Connected Platform requirements or to protect our, or our other customers', continued platform access.

7. License to Use the Services; Our Intellectual Property

7.1 License to you. Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your internal business purposes during your subscription term.

7.2 Our rights. The Services, including all software, text, designs, graphics, logos, templates we provide, and all related intellectual property, are owned by us or our licensors and are protected by law. Except for the license expressly granted to you, we reserve all rights. "Ravela," our logos, and our product names are our trademarks; you may not use them without our prior written permission.

7.3 Feedback. If you give us feedback, suggestions, or ideas about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them for any purpose without obligation to you.

8. Your Content and the License You Grant Us

8.1 Ownership. As between you and us, you retain all rights you have in Your Content. We do not claim ownership of Your Content.

8.2 License to operate the Services. You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, adapt, and process Your Content solely to the extent necessary to operate, provide, secure, and improve the Services for you, to send communications you configure, and as otherwise permitted in these Terms and our Privacy Policy. This license ends when Your Content is deleted, except for residual copies retained in routine backups for a limited period and as required by law.

8.3 Your responsibility for Your Content. You are solely responsible for Your Content and for ensuring you have all rights, consents, and permissions necessary to submit it and to have it processed and transmitted through the Services. You represent and warrant that Your Content and its use through the Services do not and will not infringe, misappropriate, or violate any third party's rights or any applicable law.

8.4 No obligation to monitor. We have no obligation to monitor Your Content but may review, remove, or disable access to any content that we reasonably believe violates these Terms or applicable law, or that may expose us or others to liability.

8.5 Storage, limits, and fair use. Storage capacity, file size, file types, bandwidth, contact, sending, and similar limits apply based on your plan and are described at the point of purchase or in our product documentation. We may enforce these limits technically, and we may block, throttle, or remove content or usage that exceeds them. Hosting and delivery features are provided for use within the Services (for example, delivering assets and products to your audience); you may not use them as a general-purpose content-delivery network, as an embedded media host for unrelated websites or applications, or for bulk distribution unrelated to the Services.

8.6 No backup or archival service. The Services are not a backup, escrow, or archival service. You are solely responsible for maintaining independent copies of Your Content (including uploaded files, product files, flows, and data you are able to export). To the fullest extent permitted by law, we are not liable for any loss, corruption, unavailability, or deletion of Your Content, including in connection with retention windows, account closure, suspension, or termination.

8.7 Hosted pages, shareable links, and scanning. Certain features generate hosted pages or URLs that are public or accessible to anyone with the link (for example, storefront pages, hosted forms, file-share links, and tracked links). You are responsible for what you make available at those URLs and for how you share them. We may (but are not obligated to) scan uploaded files, hosted pages, and link destinations for malware, phishing, and policy violations, and we may disable, block, or reclaim any link, file, or hosted page that we reasonably believe violates these Terms, harms or threatens to harm any person or system, or exposes us or others to liability.

9. Acceptable Use

You agree not to, and not to permit anyone else (including your team members or End Users acting through your configurations) to:

9.1 Messaging and anti-spam.

• send unsolicited, bulk, deceptive, or unlawful messages, or otherwise use the Services to spam;
• send automated messages to people who have not provided the consent required by applicable law and the relevant Connected Platform's policies, or after they have opted out (including via STOP/unsubscribe-style requests);
• misrepresent the origin of a message, or use false or misleading sender information or subject lines;
• circumvent, disable, or interfere with rate limits, messaging windows, opt-out handling, suppression lists, or other compliance features of the Services or any Connected Platform.

9.2 Prohibited content and conduct. Do not use the Services to create, store, send, or facilitate content or conduct that:

• is unlawful, defamatory, fraudulent, deceptive, harassing, threatening, hateful, or that promotes violence or discrimination;
• is sexually exploitative of minors, or involves any other content that sexually exploits or endangers children;
• infringes or misappropriates intellectual property or violates privacy or publicity rights;
• contains malware, or is designed to disrupt, damage, or gain unauthorized access to any system or data;
• violates applicable advertising, consumer-protection, financial-services, healthcare, gambling, or other regulated-industry laws.

9.3 Security and integrity. Do not:

• access the Services through unauthorized means, or probe, scan, or test the vulnerability of the Services or breach any security or authentication measures;
• scrape, harvest, or collect data from the Services or any Connected Platform except as expressly permitted;
• sell, license, rent, or otherwise commercialize data obtained through the Services or any Connected Platform (including "Platform Data" within the meaning of the Meta Platform Terms), or use such data outside the scope of the permissions granted to you;
• reverse engineer, decompile, or disassemble any part of the Services, except to the extent that restriction is prohibited by law;
• resell, sublicense, or provide the Services to third parties as a service bureau except as expressly authorized;
• circumvent or attempt to circumvent any fees, billing, plan limits, usage metering, or feature restrictions (including by creating or using multiple Accounts or Workspaces to evade limits or repeat free trials);
• use the Services to build a competing product or to benchmark without our written consent;
• impose an unreasonable or disproportionately large load on our infrastructure, or use bots or automated means beyond the features we provide.

9.4 Consequences. We may investigate suspected violations and may suspend or terminate access, remove content, and report unlawful activity to authorities, as described in Section 21.

10. Messaging, Email, and Consent Compliance (Your Obligations)

Because you direct the Services to communicate with your audience, you are the sender and the party responsible for the lawfulness of those communications. You represent, warrant, and agree that:

10.1 Consent and lists. You own or have the lawful right to use every contact list, audience, and recipient you target, and you have obtained all consents required by applicable law and Connected Platform policy before sending automated messages or marketing communications.

10.2 Notices to your End Users. You will provide your End Users with all legally required privacy notices and disclosures (including, where applicable, those required under GDPR/UK GDPR Articles 13–14, CCPA/CPRA, and other privacy laws) and will maintain your own privacy policy. The Services provide features to record certain consent (for example, email-capture consent events and direct-message opt-out records), but you remain responsible for the underlying legal basis.

10.3 Opt-outs and unsubscribes. You will honor all opt-out, unsubscribe, and revocation requests promptly. You will not disable, circumvent, or override the opt-out, suppression, or unsubscribe mechanisms built into the Services.

10.4 Email law. For any commercial email sent through the Services, you will comply with the CAN-SPAM Act, Canada's Anti-Spam Legislation (CASL), and other applicable email and marketing laws — including accurate header and sender information, a valid physical postal address, a functioning unsubscribe mechanism honored within required timeframes, and clear identification of commercial messages.

10.5 Messaging law. You will comply with all laws applicable to electronic communications and automated messaging in the jurisdictions where your recipients are located.

10.6 Bot, automation, and AI disclosures. You will clearly disclose to End Users when required by law, Connected Platform policy, or the context of the interaction that a message, account, chat, or response is automated, bot-operated, or AI-assisted. You may not use automation or AI features to mislead End Users into believing they are interacting with a human where that would be deceptive or unlawful.

10.7 Our role. We are a service provider/processor that transmits communications at your direction. We do not review your messages for legal compliance, and our provision of compliance features does not constitute legal advice or a guarantee of compliance. You will indemnify us for claims arising from your communications, as described in Section 20.

10.8 Contests, raffles, sweepstakes, and promotions. If you use raffles or other engagement features to run a contest, giveaway, sweepstakes, or similar promotion, you — and not we — are the sponsor, promoter, and administrator of that promotion, and you are solely responsible for it, including: (a) compliance with all applicable sweepstakes, contest, lottery, gambling, prize, and consumer-protection laws in each jurisdiction where the promotion is offered or entrants are located, including any registration, bonding, free-entry ("no purchase necessary"), and disclosure requirements; (b) ensuring the promotion is not an unlawful lottery — do not require payment or a purchase as a condition of entry where that is prohibited; (c) drafting and publishing official rules and eligibility requirements, obtaining any required entrant consents and releases, selecting winners fairly, and awarding and fulfilling all prizes, including any related taxes and reporting; (d) complying with each Connected Platform's promotion policies — including, for Instagram, the requirements that each promotion include a complete release of Instagram/Meta by each entrant and an acknowledgment that the promotion is not sponsored, endorsed, or administered by, or associated with, Instagram or Meta; and (e) all entrant claims and disputes. Winner-selection and entry-collection tools are provided "AS IS" as a convenience and are not a representation that any promotion complies with law. We are not the sponsor, administrator, or operator of your promotions and have no liability for them.

11. Creator Commerce and Payments (Storefronts via Stripe)

This Section applies if you use Storefront, payment, or payout features.

11.1 Stripe is the payment processor. Payments to you from your customers, and payouts to you, are processed by Stripe through Stripe Connect. By enabling payments, you agree to the Stripe Connected Account Agreement (which includes the Stripe Services Agreement) and any other applicable Stripe terms, as a condition of using payment features. You authorize us, as the platform, to enable, configure, and instruct Stripe in connection with your account, and to share information with Stripe as needed to provide the Services. Payment processing is governed by Stripe's terms, and Stripe — not Ravela — is responsible for the payment-processing services it provides. Ravela is not a bank, payment processor, money transmitter, or escrow agent.

11.2 Your responsibilities as a seller. You are solely responsible for: your products and their fulfillment; the accuracy of your listings, prices, license or access terms, and tax treatment; honoring your stated refund, cancellation, delivery, and support policies; responding to customer inquiries and disputes; and collecting and remitting all applicable taxes. You are the merchant of record for your sales unless we expressly agree otherwise in writing.

11.3 Refunds, chargebacks, and disputes. Refunds, chargebacks, and payment disputes for your sales are your responsibility. You authorize us and Stripe to debit, offset, withhold, or reverse amounts (including from future payouts or by establishing reserves) to cover refunds, chargebacks, fees, fines, or other amounts you owe. We may require a reserve, delay payouts, or limit payment features if we or Stripe reasonably determine there is elevated risk (for example, an elevated refund or dispute rate).

11.4 Prohibited and restricted products. You may not use payment features for any business, product, or transaction prohibited or restricted by Stripe (see Stripe's Restricted Businesses list) or by applicable law. You represent that your use of payment features complies with all such restrictions.

11.5 Platform fees. We may charge application fees on transactions processed through the Services, in addition to Stripe's processing fees. Applicable fees will be disclosed to you, and we may change application fees prospectively with notice as described in Section 12.6. Stripe's fees are set by Stripe.

11.6 No card data. We do not collect or store full payment card numbers, CVV codes, or complete bank-account details; that information is handled by Stripe under its PCI-DSS-compliant systems.

11.7 Digital products, access rights, and license disclosures. If you sell digital products, access links, downloads, license keys, memberships, or similar digital goods through the Services, you must clearly and conspicuously disclose all material terms before checkout, including what the buyer receives, any license or access limits, refund and cancellation terms, compatibility requirements, expiration or revocation conditions, support obligations, transferability restrictions, and any recurring charges. You must not describe a digital good as "owned," "purchased," or "bought" in a way that implies unrestricted ownership if the buyer receives only a limited, revocable, or time-limited license, unless you provide any separate acknowledgments and disclosures required by applicable law.

12. Subscriptions, Fees, Billing, and Taxes

12.1 Plans and fees. Paid features require a Subscription. Plan features, usage limits, overage charges (for example, for active contacts or emails beyond plan limits), and prices are described at the point of purchase or on our pricing page, and may be updated as described below.

12.2 Free trials. We may offer free trials. Unless you cancel before the trial ends, the trial will convert to a paid Subscription and the applicable fee will be charged. We may modify or discontinue trials at any time.

12.3 Auto-renewal. Subscriptions automatically renew at the end of each billing period (monthly or annual, as selected) at the then-current price, unless you cancel before the renewal date. You authorize us and our payment processor to charge your payment method on a recurring basis until you cancel. We will present recurring-charge terms and obtain your consent where required by applicable automatic-renewal laws.

12.4 Cancellation. You may cancel at any time through your Account settings or by contacting [email protected]. If you enrolled online, we will provide an online cancellation method where required by law. Cancellation takes effect at the end of the current billing period. Except as required by law or expressly stated in these Terms, fees are non-refundable and we do not provide refunds or credits for partial periods, unused features, or usage.

12.5 Overages and usage-based charges. If your usage exceeds your plan's limits, you authorize the applicable overage or usage-based charges as disclosed.

12.6 Price and plan changes. We may change our prices, fees, and billing structures, introduce new charges for new features or services, and change our plan lineup (including the features, usage limits, and add-ons included in any plan) from time to time. For recurring Subscriptions: (a) we will give you at least thirty (30) days' advance notice of a price increase or a materially adverse plan change (for example, by email or in-product notice); (b) the change takes effect at your next renewal on or after the end of the notice period — we will not change the price of a billing period you have already paid for; and (c) if you do not agree to the change, your exclusive remedy is to cancel before it takes effect, and your continued use of the Services after the change takes effect constitutes acceptance. We may retire or replace plans; if your plan is retired, we may migrate you at renewal to the plan we reasonably determine is most comparable, at its then-current price, with the same advance notice. Promotional, discounted, legacy, or "grandfathered" pricing is temporary and is not guaranteed to continue beyond its stated period or your then-current billing period, and we may modify or withdraw promotional offers at any time. We may change, limit, or discontinue free plans and free features at any time without liability.

12.7 Failed payments and past-due amounts. If a charge fails or your account is past due, we may retry the charge, suspend or downgrade your access, and/or charge interest or reasonable costs of collection to the extent permitted by law.

12.8 Taxes. Fees are exclusive of taxes. You are responsible for all applicable sales, use, VAT, GST, and similar taxes (other than taxes on our net income). If we are required to collect such taxes, they will be added to your charges.

12.9 Currency. Unless stated otherwise, fees are in U.S. dollars.

13. Service Availability; Modifications; No Guaranteed Uptime

We strive to keep the Services available but do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue any part of the Services, and may perform maintenance, at any time. Where we discontinue a paid feature you have prepaid for, and the discontinuation is not due to your breach, a Connected Platform, or a third party beyond our reasonable control, we will provide a pro-rated refund of prepaid fees for the discontinued feature as your sole remedy.

Free, trial, and beta features. Free plans, free features, trials, and any features identified as alpha, beta, preview, early access, or experimental are provided "AS IS" and "AS AVAILABLE," may be changed, limited, suspended, or discontinued at any time without notice or liability, may be subject to additional terms, and are excluded from the refund commitment above.

Protective measures. We may throttle, limit, suspend, or disable messaging, email-sending, file-hosting or delivery, or other features — for the Services generally or for your Account — where we reasonably determine it is necessary to protect the security, integrity, deliverability, or reputation of the Services or our sending infrastructure, to comply with a Connected Platform, payment, or infrastructure provider requirement, or to prevent harm to recipients, other customers, or third parties. Where practicable, we will notify you and work with you to restore full functionality.

14. Third-Party Services and Links

The Services integrate with and link to third-party services (including Connected Platforms, Stripe, email and storage providers, and others). Your use of third-party services is governed by their terms and privacy policies, not these Terms. We do not control and are not responsible for third-party services, and we make no warranties about them. The list of service providers we use to operate the Services is described in our Privacy Policy.

15. Artificial Intelligence Features

15.1 AI-assisted features. The Services may offer optional AI-assisted features (for example, content or reply suggestions). When you use these features, certain inputs you provide or designate (which may include message content) may be processed by us and by our AI service provider(s) to generate outputs.

15.2 Inputs and outputs. As between you and us, you retain your rights in the inputs you provide, and, to the extent permitted by law and our providers' terms, you own the outputs generated for you. You are responsible for your use of inputs and outputs and for ensuring you have the rights to submit any input.

15.3 No reliance; review required. AI outputs are generated by automated systems, may be inaccurate, incomplete, or unsuitable, and are not professional advice. You are responsible for reviewing and verifying AI outputs before relying on or publishing them. We disclaim liability for AI outputs to the fullest extent permitted by law.

15.4 Provider terms. Your use of AI features is also subject to our AI provider(s)' usage policies, which prohibit certain uses; you agree to comply with them. Our current AI providers are Anthropic, PBC and OpenAI, L.L.C., where AI features are enabled. We do not authorize our AI providers to train their models on your inputs or outputs except as permitted by our agreements with them and applicable law.

15.5 AI and bot transparency. If you deploy AI-assisted content, reply suggestions, automated direct messages, or similar features to interact with End Users, you are responsible for providing all disclosures required by law and Connected Platform policy, including disclosures that the End User is interacting with automation or an AI system where required.

16. DMCA and Intellectual-Property Complaints

We respect intellectual-property rights and respond to valid notices of alleged infringement under the Digital Millennium Copyright Act (DMCA) and similar laws. If you believe content on the Services infringes your copyright, send a notice with the information required by 17 U.S.C. § 512(c)(3) to our designated agent: DMCA Agent, 6th Sense Interactive LLC (d/b/a Ravela), by email to [email protected] (subject line: "DMCA Notice"). We may remove allegedly infringing content and terminate repeat infringers' Accounts.

17. Confidentiality

Each party may access the other's confidential information in connection with the Services. Each party will use the other's confidential information only to perform under these Terms and will protect it using reasonable care. This Section does not apply to information that is public through no fault of the receiving party, was already known without restriction, is independently developed, or is rightfully obtained from a third party. We may disclose confidential information if required by law, provided we give reasonable notice where lawful.

18. Disclaimers of Warranties

THE SERVICES, INCLUDING ALL CONTENT, FEATURES, AI OUTPUTS, AND THIRD-PARTY INTEGRATIONS, ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; THAT THE SERVICES OR ANY CONNECTED PLATFORM WILL ACHIEVE ANY PARTICULAR RESULT, DELIVERABILITY, REACH, OR REVENUE; THAT THE SERVICES WILL REMAIN COMPATIBLE WITH ANY CONNECTED PLATFORM; THAT ANY CONNECTED PLATFORM OR OTHER THIRD-PARTY SERVICE WILL REMAIN AVAILABLE OR CONTINUE TO PROVIDE API ACCESS; OR THAT YOUR USE OF THE SERVICES (INCLUDING AUTOMATION FEATURES) WILL NOT RESULT IN FLAGGING, RESTRICTION, SUSPENSION, TERMINATION, OR OTHER ENFORCEMENT ACTION AGAINST YOUR CONNECTED PLATFORM ACCOUNTS BY THE PLATFORM. YOU ASSUME ALL RISK ARISING FROM YOUR USE OF THE SERVICES AND YOUR RELIANCE ON CONNECTED PLATFORMS.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

19. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER RAVELA NOR ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS, OR FOR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

These limitations apply to the maximum extent permitted by law and form an essential basis of the bargain. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited by law (for example, for fraud or, where applicable, for death or personal injury caused by negligence).

20. Indemnification

You will defend, indemnify, and hold harmless Ravela and its affiliates, officers, employees, and agents from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) Your Content; (b) your messages, emails, products, and communications, and your audience or contact lists; (c) your use of the Services in violation of these Terms or applicable law; (d) your violation of any Connected Platform's terms, Stripe's terms, or any third-party rights; (e) your sales, refunds, chargebacks, taxes, and customer disputes; and (f) your failure to provide required notices or obtain required consents from your End Users. We will notify you of the claim, give you control of the defense (subject to our right to participate with our own counsel), and reasonably cooperate. You may not settle any claim in a way that imposes liability or admission on us without our prior written consent.

21. Term, Suspension, and Termination

21.1 Term. These Terms apply while you access or use the Services.

21.2 Termination by you. You may stop using the Services and close your Account at any time through your Account settings or by contacting us. Cancellation of paid Subscriptions is addressed in Section 12.4.

21.3 Suspension and termination by us. We may suspend or terminate your access (in whole or in part), with or without notice, if: (a) you breach these Terms or our policies; (b) your use poses a security, legal, or reputational risk, a risk to a Connected Platform relationship, or a threat to the integrity or deliverability of the Services; (c) a Connected Platform or payment provider requires it or terminates your access; (d) you fail to pay; (e) it is required by law; or (f) for free plans, your Account or Workspace has been inactive for an extended period — in which case we will provide reasonable advance notice before terminating. Where practicable and lawful, we will provide notice and an opportunity to cure. We may also decline to provide the Services to any person or entity, to the extent permitted by law. To the fullest extent permitted by law, we will not be liable to you or to any third party for any suspension or termination of your access, or for any related pausing of automations, disconnection of Connected Platform accounts, or disabling of features, undertaken in accordance with these Terms.

21.4 Effect of termination. Upon termination, your license to use the Services ends and we may delete or deactivate your Account and Your Content, subject to our Privacy Policy, retention practices, and applicable law. You remain responsible for amounts owed. Sections that by their nature should survive (including Sections 7.2, 7.3, 8.3, 8.6, 10.6–10.8, 11.2–11.3, 12 (with respect to amounts owed and accrued), 17, 18, 19, 20, 22, and 23) survive termination.

21.5 Data export. Before termination takes effect, you are responsible for exporting or retrieving Your Content using the features we make available. After a reasonable period following termination, we may permanently delete Your Content.

22. Dispute Resolution; Binding Arbitration; Class-Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

22.1 Informal resolution first. Before starting an arbitration or other proceeding, you and we agree to try to resolve the dispute informally for at least sixty (60) days after written notice describing the dispute is sent (to [email protected] for notices to us, or to your Account email for notices to you). This requirement does not suspend any applicable limitations period.

22.2 Agreement to arbitrate. If the dispute is not resolved, you and we agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services (a "Dispute") will be resolved exclusively by final and binding individual arbitration, rather than in court, except as set out in Section 22.5. This agreement to arbitrate is governed by the Federal Arbitration Act.

22.3 Arbitration rules and forum. The arbitration will be administered by the American Arbitration Association (AAA) under its then-current applicable rules. The arbitration will be conducted in the English language. For claims where the amount in controversy is modest, the arbitration may be conducted by telephone, video, or written submissions, or in the county/region where you reside, at your election. The arbitrator may award the same individual remedies a court could, and must follow these Terms.

22.4 Class-action and jury-trial waiver. You and we agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. You and we waive any right to a jury trial.

22.5 Exceptions. Either party may: (a) bring an individual claim in small-claims court if it qualifies; and (b) seek injunctive or equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement or misuse of intellectual property or confidential information.

22.6 Coordinated and mass filings (batch arbitration). If twenty-five (25) or more demands for arbitration are filed against either party raising similar claims, and the demands are filed by or with the assistance of the same or coordinated counsel or organizations, then, in addition to (and to the extent consistent with) the arbitration provider's mass- or multiple-case filing rules then in effect: (a) the demands will be administered in batches of up to fifty (50), with one arbitrator appointed per batch and a single set of filing and administrative fees per batch per side; (b) the parties will cooperate in good faith on a staged process (such as bellwether proceedings for the initial batches followed by global mediation) designed to resolve the remaining demands efficiently; and (c) the informal-resolution requirement in Section 22.1 applies individually to each claimant. This Section is intended to streamline coordinated filings, not to prevent any individual claim from being decided. If this Section is found unenforceable as to a particular demand, it will be severed as to that demand only.

22.7 Severability of this Section. If the class-action waiver in Section 22.4 is found unenforceable as to a particular claim or request for relief, that claim or request will be severed and may proceed in court, while all other claims will proceed in arbitration. If any other part of this Section 22 is found unenforceable, it will be severed and the remainder will stay in effect.

22.8 Right to opt out of arbitration. You may opt out of this arbitration agreement (Sections 22.2–22.6) by sending written notice to [email protected] within thirty (30) days of first accepting these Terms, stating your name, Account email, and a clear statement that you want to opt out of arbitration. Opting out will not affect any other part of these Terms.

22.9 Time limit on claims. To the fullest extent permitted by applicable law, any claim or cause of action arising out of or relating to these Terms or the Services must be filed within one (1) year after the claim or cause of action accrues, or it will be permanently barred. This Section does not apply where prohibited by applicable law and does not shorten any limitations period that cannot be shortened by agreement.

23. Governing Law and Venue

These Terms and any Dispute are governed by the laws of the State of New Jersey, United States, without regard to its conflict-of-laws rules, and, where applicable, the Federal Arbitration Act. For any matter not subject to arbitration, the state or federal courts located in New Jersey will have exclusive jurisdiction, and you consent to personal jurisdiction there. The United Nations Convention on Contracts for the International Sale of Goods does not apply. If you are a consumer outside the United States, mandatory consumer-protection rights under the laws of your country of residence may still apply notwithstanding this Section.

24. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by email or in-product notice) and update the "Last updated" date. Changes take effect when posted, or on the date stated in the notice. By continuing to use the Services after changes take effect, you agree to the updated Terms. Where required by law, we will obtain your consent. If you do not agree to the updated Terms, you must stop using the Services.

25. General

25.1 Entire agreement. These Terms, the Privacy Policy, any applicable order or plan terms, and any data processing addendum together form the entire agreement between you and us regarding the Services and supersede all prior agreements on the subject. These Terms are drafted in English; any translation is provided for convenience only, and the English version controls to the extent permitted by law.

25.2 Order of precedence. If there is a conflict, a signed written agreement between you and us controls, then any applicable order/plan terms, then these Terms, then the Privacy Policy — unless a document expressly states otherwise.

25.3 Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets, or to an affiliate.

25.4 No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

25.5 Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will remain in effect (subject to Section 22.7 for the arbitration provisions).

25.6 Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, war, terrorism, civil unrest, labor disputes, internet or utility failures, third-party or Connected Platform outages, and governmental actions.

25.7 Relationship. The parties are independent contractors. These Terms do not create any partnership, joint venture, agency, or employment relationship.

25.8 No third-party beneficiaries. Except as expressly stated (for example, our affiliates and licensors under Sections 18–20, and Stripe with respect to Section 11), these Terms create no third-party beneficiary rights.

25.9 Notices. We may provide notices to you by email to your Account address, by posting in the Services, or by other reasonable means. You must send legal notices to us by email at [email protected]. Our legal entity is 6th Sense Interactive LLC, New Jersey, United States; a mailing address for legal notices is available on written request to [email protected].

25.10 Export and anti-corruption. You will comply with applicable export-control, sanctions, and anti-corruption laws in your use of the Services.

25.11 U.S. government users. The Services are "commercial items" as defined in applicable U.S. acquisition regulations; U.S. government end users acquire only the rights stated in these Terms.

25.12 Contact. Questions about these Terms? Contact us at [email protected]. 6th Sense Interactive LLC (d/b/a Ravela), New Jersey, United States — a mailing address for legal notices is available on written request.